Small Business IT Services
We are here to support your organization with quality IT Support Services.
Our process is simple: We sit down with you to understand your current situation, your needs, your goals, and your vision – then we analyze the information and make the proper recommendations that fit your immediate and long term needs. We like to do things the right way, the first time!
WE ARE YOUR IT DEPARTMENT! And we give you Instant Peace of Mind the minute you decide to use our services!
Need IT Support Services? Call Us Today at (800) 834-9795
Common IT Challenges
Small and mid-sized businesses are frequently faced with many challenges and frustrations; at Full Service Tech, we see it every day. In fact, when computing giant Dell conducted a worldwide survey on “small business pain points,” the results revealed that an overwhelming number of U.S. businesses are most frustrated by their information technology (IT) challenges.
At Full Service Tech, the number one frustration new customers share with us is the failure to find a reliable IT service provider. Think about it: How many times have you had to wait for your “tech guy” to call you back? We often discover that prior to partnering with us, these customers failed to receive the quality service they deserved.
- Lack proper backup of their data
- Are using their PC desktops from home as servers
- Store their critical data on multiple systems (which is never recommended)
- Have five different kinds of printers, small hubs/switches all over the office
- Desktops infected with viruses,spyware, and trojans.
This is why documentation is so important:
Your IT provider goes out of town; and for whatever reason, he/she fails to communicate with you while gone. As every business owner knows, anything that can go wrong will do so at the least convenient time. That’s right: Your servers are going down when your tech guy is unavailable. Now, you don’t have access to your customer database, you aren’t sure what the password is for your back up (if indeed you are backed up), and your e-mail/website has crashed – plus, you don’t even know where your site is hosted, much less its username and password… YIKES!
At Full Service Tech (FST), we understand each of these all-too-common small business challenges. When you enlist our help with your office technology, we streamline your systems to simplify your operations. Our Instant Peace of Mind (IPOM) service guarantees that our technicians remain accessible to clients during business hours – that’s right, no unanswered messages.
Our IPOM service guarantees that your passwords are documented and accessible to you, so you can control your systems as needed – which means no days of lost productivity. And finally, FST technicians communicate with you and your employees regarding any IT challenges you’re experiencing. You will know what we’re going to do, how long it will take to do it…and we won’t leave your office until the problems are thoroughly addressed!